Refund policy
We want our customers to be satisfied with their purchases. If you need to request a return, refund, or exchange, please review the policy below and contact our customer support team.
1. Return Request Period
Customers may submit a return request within 30 days of receiving the item. Please include your order number and the relevant product information when contacting us.
2. Return Conditions
Items submitted for return should remain in reasonable original condition and, where possible, include their original packaging, accessories, and other items supplied with the product. Please avoid unnecessary use, damage, or modification.
Some items may not qualify for return due to their nature, condition, or applicable legal requirements. Please contact customer support to confirm the eligibility of your specific item.
3. How to Request a Return
Email us at [email protected] and provide the following information:
- Your order number;
- The name of the item you wish to return;
- The reason for the return;
- Clear photos if the item is damaged or incorrect.
Our customer support team will review your request and provide the next steps. Please do not send an item back before receiving return instructions.
4. Refund Processing
Once a return has been reviewed and approved, the refund will be issued to the original payment method. Refunds generally take 5–10 business days to process. The time it takes for the funds to appear in your account may vary depending on your payment provider or bank.
5. Exchanges
If you would like to exchange an item, please contact us first to confirm the product details and exchange availability. Exchange requests are subject to review, and the specific arrangements will be confirmed by our customer support team.
6. Return Shipping Costs
Unless otherwise required by applicable law, or where customer support confirms an issue such as a product defect, shipping damage, or an incorrect item, customers are generally responsible for return shipping costs.
7. Restocking Fee
We do not charge a restocking fee.
For assistance, please contact us at [email protected].