Terms of service

Bazaarbapet aims to provide customers with clear shopping assistance and convenient after-sales support.

1. Product Information

We make reasonable efforts to display product names, images, specifications, and other available details on our product pages. Colors and visual appearances may vary slightly due to differences in device display settings. Please refer to the actual specifications and descriptions provided on each product page.

2. Order Assistance

If you have questions about order status, payment confirmation, product information, or order changes, you may contact us by email or phone. Requests to modify an order depend on its processing status, and we cannot guarantee that every requested change can be completed.

3. Shipping Assistance

If you need help checking tracking information or reporting a delivery issue, please provide your order number and relevant details. We will make reasonable efforts to assist with the inquiry.

4. After-Sales Support

If an item arrives damaged, incorrect, or with another issue that requires attention, please contact us promptly. Include your order information and any necessary photos or descriptions so our team can review the matter.

5. Customer Support Hours

Our customer support hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8). Inquiries received outside these hours will be handled as soon as reasonably possible on the next business day.

6. Contact Information

Email: [email protected]

Phone: +86 17322420797