Shipping policy
We aim to process orders promptly and provide customers with clear information about our shipping procedures and estimated delivery times.
1. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation. Business days exclude weekends and applicable public holidays. Processing time is separate from shipping transit time.
2. Estimated Delivery Time
After dispatch, the estimated delivery time is 7–15 business days. The estimated total delivery time, including order processing, is 8–18 business days.
These timeframes are estimates only. Actual delivery may vary depending on carrier arrangements, destination, weather conditions, customs processing, and other circumstances beyond our control.
3. Shipping Fees
- Free shipping on orders with a discounted merchandise subtotal of US$39.99 or more.
- A shipping fee of US$12.99 applies when the discounted merchandise subtotal is below US$39.99.
Applicable shipping fees will be displayed at checkout.
4. Order Tracking
After an order has been dispatched, tracking information will be provided when available. Please allow some time for tracking details to appear or update in the carrier's system.
5. Shipping Information
Customers are responsible for providing accurate shipping details, including the delivery address, postal code, and contact number. If you need to correct your order information, please contact us as soon as possible. Changes cannot be guaranteed once an order has entered processing or shipping.
6. Shipping Delays
Deliveries may be delayed due to weather conditions, carrier network congestion, customs inspections, or other circumstances beyond our control. If your order has not arrived within the estimated delivery timeframe, please contact us for assistance.